Refund policy

This Privacy Policy outlines how VibeQ collects, uses, shares, and protects your personal information when you visit or make a purchase from our website VibeQ.co.in.

We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Identification Information: When you make a purchase, create an account, or attempt to contact us, we collect information such as your name, billing address, shipping address, email address, and phone number.

  • Payment Information: To process payments, our secure third-party payment gateways collect billing details. We do not store your raw credit/debit card details or UPI PINs on our servers.

  • Device and Technical Information: When you browse the Site, we automatically collect information about your device, including your IP address, browser type, time zone, and data from cookies installed on your device.

  • Order History: Information about the products you browse, add to your cart, or purchase.

2. How We Use Your Information

We use the personal information we collect to fulfill the core operations of our business, including:

  • Order Fulfillment: Processing your payments, arranging for shipping through our logistics partners, and providing you with invoices and order confirmations.

  • Customer Support: Communicating with you regarding your orders, account issues, or answering your inquiries.

  • Fraud Prevention: Screening our orders for potential risk or fraud (in particular, via your IP address).

  • Marketing and Optimization: Providing you with targeted advertisements, promotional offers, or product updates (only where you have consented to receive them). You can opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

We use cookies, log files, and web beacons to enhance your shopping experience:

  • Functional Cookies: Necessary for the website to function properly (e.g., keeping items in your shopping cart).

  • Analytical Cookies: Help us understand how visitors interact with the Site so we can optimize the user experience.

  • You can choose to disable cookies through your individual browser settings. However, doing so may disable certain features of our Site.

4. Third-Party Services and Sharing

We only share your personal data with third parties that help us run our store efficiently:

  • Platform Providers: We host our store on Shopify, which processes your data in compliance with strict privacy standards.

  • Logistics & Courier Partners: We share your name, delivery address, and contact number with Indian courier services to deliver your t-shirts.

  • Payment Aggregators: Your payment details are processed securely through certified, encrypted third-party payment gateways.

  • Legal Compliance: We may disclose your information if required by Indian law, a government order, or to protect our legal rights.

5. Data Security

We implement reasonable technical and organizational security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. While we use industry-standard encryption (SSL technology) to protect your data during transit, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable Indian data protection laws, you have the following rights regarding your data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Correction: You can request that we update or correct inaccurate or incomplete data.

  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to legal retention requirements (such as tax and accounting laws).

  • Right to Withdraw Consent: You can withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us using the information provided below.

7. Contact Information & Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact us: